Tagged: Insurance

The end of the cooktop nightmare… I hope!

For those of you who are jumping in right now… here is a quick recap, just for you.

A week ago, I managed to ruin my glass induction cooktop by starting to many large pots (making broth) at the same time.

Well that was not the worst of it. A couple of day after I got a new cooktop into the house, I manage to drop a heavy glass jar on it and and yep… it breaks into “a thousand” pieces (well not really a thousand.. but you get the drift). Now luckily as part of the deal, when I bought the new one, I got and extra coverage insurance with it.. that should cover this type of accidents….

Part 3 of the cooktop/broth cooking saga: 

So I’ve got good news, great news and maybe some slightly less good news!  

Lets do the good news first:

The day after my accident (yes, it was an accident.. I did not thrown that glass jar on my brand spanking new cooktop) I called the insurance company, and “Yes, off course. We will cover this. This happens more than you know. No problem. Just take it back to where you bought it, and they will either fix it or get you a new”.

Whoa, it that isn’t good news I don’t know what good news are. I felt so relieved (wouldn’t that have been a nightmare if the answer was no… after all, it was an expensive cooktop).

So B and I took off with the broken one, back to where we bought it in the first place.

Some info you need to know: 

When I bought the cooktop, we were alternating between two models. We picked the one that was the most powerful of the two. When picking it, I had discussed with the seller that me keeping it, was contingent of us being able to use all my pots and pans on it (and yes.. every one of them works on inductions cooktop, as this was what I had before). If I couldn’t make them work I would probably be back to swap it for the other model (which was no problem as they have a 30 day return policy).

Now… it turns out that some of my pots did not work, especially my espresso brewing pot and my butter warmer/melting pot which had bottoms to small for the induction plate to detect them 😦

As a result.. B and I had concluded that choice number two would probably be a better solution… and we had just concluded this, when the accident happened. Oh noooo, now the big question was, would we still be able to swap the cooktop for our second choice?

And here comes the great news:

The answer was yes.. whoohoo!!! The seller graciously decided to let us swap… even though the other one was broken. So home we came with another brand spanking new cooktop. And this one works perfectly for all my pots. What a relief 🙂

Now.. the less than stellar news (and this is something I can live with, IF all goes according to plan)

Since the “old one” has to be sent in for repair as it’s an insurance issue, the shop could not mark it in their systems as a returned piece, yet. Which means that we have to wait for it to be repaired, returned to the shop and then they can do an official product swap (old in, new out)

Since this might take weeks.. they have given me the new one, as a “new sale”, by creating an invoice with a 30 day due date.

What does this mean for me? If all goes according to plan.. I have no problem, as they will just do a swap and the invoice goes away.

If all goes belly up.. it means I have an invoice that is due in 30 days that need to be paid… as I’m registered in the shop as having bought two cooktops.

Now… the seller did tell me he would postpone the due date, if it takes a long time for the repair to go through, so in theory there should be no problem…

From the sellers mouth, to Gods ears.. I hope that is true! 

I will know in a few weeks time, and hopefully, this will be the last you guys hear about this 😉

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My broth cooking nightmare!

I mentioned the other day I was cooking broth for future use. And as a result.. my cooktop blew up!

Part 2 of the cooktop/broth cooking saga: 

So, we got this cooktop safely into the house. As usual (as happens when I get new stuff) I got a slightly more expensive cooktop that what the original repair would have been.

When I bought my last one, I got one that had gotten very good reviews and was somewhat expensive. It fitted nicely into the house, and worked brilliantly (until I just had to push the limit).

So this time around, I figured I would get a decent one, more or less in the same price bracket as what I paid for my old one (as I had been really happy with it).

When you buy new electric items these days, it’s quite common that they will try to sell you/offer you an extra coverage insurance to go with the product.

I never buy these extra coverage insurances (as we are really well protected with regular warranties here in Norway).. but this time around they offered it for free. The offer was, either 45 dollars off the purchase price, or a 5 year user insurance worth 90 dollars.

As the insurance will give you a new product if you for example drop something on the cooktop, and the glass break, I figured, why not! That might be a good idea, even though I have never had that happen to me before. So I said yes thank you, I’ll take the insurance, thinking, I would never ever need this…

Little did I know… it was an omen of things to come!

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Yesterday… while moving a coconut oil jar across the cooktop… the jar and the top (which I was holding) decided to divorce each other and BANG the glass jar hit the cooktop and shards flew everywhere!

Oh, noooooo.. that sinking feeling looking down at a brand spanking new broken cooktop…

cooktop-busted

I think I give up…

This batch of broth is becoming awfully expensive (note to self.. next time just buy the darn thing in the shop).

A couple of you mentioned in your comments on my last post, that you would take the top breaking to be a sign to never cook again… well.. I’m inclined to agree with you…

So now what? 

Well now, I have to wait until tomorrow, to call the insurance company and see what they have to say about it. In the meantime… I’m glad I haven’t tossed my old half working one, as it looks like I might just need it 😦

The saga continues…