For those of you who are jumping in right now… here is a quick recap, just for you.
A week ago, I managed to ruin my glass induction cooktop by starting to many large pots (making broth) at the same time.
Well that was not the worst of it. A couple of day after I got a new cooktop into the house, I manage to drop a heavy glass jar on it and and yep… it breaks into “a thousand” pieces (well not really a thousand.. but you get the drift). Now luckily as part of the deal, when I bought the new one, I got and extra coverage insurance with it.. that should cover this type of accidents….
Part 3 of the cooktop/broth cooking saga:
So I’ve got good news, great news and maybe some slightly less good news!
Lets do the good news first:
The day after my accident (yes, it was an accident.. I did not thrown that glass jar on my brand spanking new cooktop) I called the insurance company, and “Yes, off course. We will cover this. This happens more than you know. No problem. Just take it back to where you bought it, and they will either fix it or get you a new”.
Whoa, it that isn’t good news I don’t know what good news are. I felt so relieved (wouldn’t that have been a nightmare if the answer was no… after all, it was an expensive cooktop).
So B and I took off with the broken one, back to where we bought it in the first place.
Some info you need to know:
When I bought the cooktop, we were alternating between two models. We picked the one that was the most powerful of the two. When picking it, I had discussed with the seller that me keeping it, was contingent of us being able to use all my pots and pans on it (and yes.. every one of them works on inductions cooktop, as this was what I had before). If I couldn’t make them work I would probably be back to swap it for the other model (which was no problem as they have a 30 day return policy).
Now… it turns out that some of my pots did not work, especially my espresso brewing pot and my butter warmer/melting pot which had bottoms to small for the induction plate to detect them 😦
As a result.. B and I had concluded that choice number two would probably be a better solution… and we had just concluded this, when the accident happened. Oh noooo, now the big question was, would we still be able to swap the cooktop for our second choice?
And here comes the great news:
The answer was yes.. whoohoo!!! The seller graciously decided to let us swap… even though the other one was broken. So home we came with another brand spanking new cooktop. And this one works perfectly for all my pots. What a relief 🙂
Now.. the less than stellar news (and this is something I can live with, IF all goes according to plan)
Since the “old one” has to be sent in for repair as it’s an insurance issue, the shop could not mark it in their systems as a returned piece, yet. Which means that we have to wait for it to be repaired, returned to the shop and then they can do an official product swap (old in, new out)
Since this might take weeks.. they have given me the new one, as a “new sale”, by creating an invoice with a 30 day due date.
What does this mean for me? If all goes according to plan.. I have no problem, as they will just do a swap and the invoice goes away.
If all goes belly up.. it means I have an invoice that is due in 30 days that need to be paid… as I’m registered in the shop as having bought two cooktops.
Now… the seller did tell me he would postpone the due date, if it takes a long time for the repair to go through, so in theory there should be no problem…
From the sellers mouth, to Gods ears.. I hope that is true!
I will know in a few weeks time, and hopefully, this will be the last you guys hear about this 😉
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